Driver Training

3.5-Hour Modular Courses:

• Customer Service

    (Company Image, The Professional Driver, How We Communicate, Who Customers Are and What          They Want, What Is Customer service, Customer Complaints and How to Deal With Them) (LGV &          PCV)

• Disability Awareness

    (Understanding Disability Awareness, Disability Etiquette, Different Impairment Groups, Models of      Disability, Identifying Barriers Facing Disabled Groups, Identifying Solutions to These barriers) (PCV      Only)

• Driver Welfare

    (Requirements, Driver Fitness, Driving Licences, Driver Health, Stress & Mental Health, Alcohol &            Drugs, Fatigue) (LGV & PCV)

• Drivers Hours & Tacho Awareness

    (Drivers Hours Rules, Tachographs, Operational Guidance) (LGV & PCV)

• Drivers Hours Rules

    (Drivers Hours Rules, Working Time Regulations, Operational Guidance (LGV & PCV)

• Fire Awareness

    (The Fire Triangle, Causes of Fire and Dangers, Fire Risk Assessment, Fire Actions, Fire                                    Extinguishers & Use, Fire Prevention) (LGV & PCV)

• First Aid Awareness

    (Actions in an Emergency, CPR, Unresponsive Casualty, Choking Adult, Bleeding & Shock, Burns)     (LGV & PCV)

• Fuel Efficient Driving

    (Benefits of Fuel Efficient Driving, Fuels & Fluids, Use of Vehicle, Vehicle Safety Walk Around                        Checks,  Other Factors, Driving Safely and Fuel Efficiently) (LGV & PCV)

• Health & Safety

    (Responsibilities, Vehicle Movements, COSHH, Manual Handling, PPE, Working at Height & Slips,            Trips & Falls) (LGV & PCV)

• Load Safety

    (Requirements, Considerations Before Loading, Overloading, Load Distribution, Load Security,                    Vehicle Dimensions, Loading Equipment) (LGV Only)

• Manual Handling

    (About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual        Handling Risk Assessments, Safe Handling Techniques, Manual Handling Equipment) (LGV or PCV)

• Mental Health Awareness

    (Understanding Mental Health, Listening Skills, Understanding Stress, Understanding Anxiety,                    Understanding Psychosis) (LGV & PCV)

• Road Traffic Collisions

    (Reasons to Help, Arrive on Scene, Emergency Services, Next Actions, Casualty Care & Dangers,                After the Incident) (LGV & PCV)

• Rules of the Road

    (Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat            Navs, Traffic Accident Procedure, Company Policies) (LGV & PCV)

• Safe & Legal LGV Driver

    (Driver Behaviour, Route Planning, Delivery Points, Parking, Documentation, Security & Crime                  Prevention) (LGV Only)

• Safe & Legal PCV Driver

    (Driver Behaviour, Route Planning, Pick Up & Drop Off Points, Loading Passengers, Parking,                          Documentation, Security & Crime Prevention) (PCV Only)

• Wheelchair Safety

   (What Is Safeguarding?, Legislation & Policies, Who Is At Risk?, The Driver’s Role, Recognising Abuse,     Reporting Abuse) (PCV only)

• Use of Tachographs

    (Use of Tachograph Equipment, Operational Guidance) (LGV & PCV)

• Vehicle Roadworthiness

    (Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting,     Maintenance, Prohibitions) (LGV or PCV)

7-Hour Courses:

• Vulnerable Road Users

    (Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New     Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots,     Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders) (LGV & PCV)

• Operator Licence Awareness

    (Roles & Responsibilities, Operator Licensing, Drivers Hours, Working Time & Record Keeping,                  Effective Maintenance Systems, Traffic Regulations, Safe Loading, Driver Management,                                    Enforcement, OCRS) (LGV or PCV)

• Emergency First Aid at Work

    (Roles & Responsibilities, Incident & Casualty Assessment, Unconscious Casualties, CPR, Recovery     Position, Choking, Shock, Minor injuries, External Bleeding, Other Conditions) (LGV & PCV)

• 2-Day Transport Manager Refresher

    (Responsibilities, Operator Licensing, Drivers Hours & Working Time Regulations, Tachographs,                Traffic Regulations, Loading Safely, Effective Maintenance Systems, Driver Management, Vehicle              Management, OCRS, The Role Of The Enforcement Authorities) (LGV or PCV)